Usually, we will dispatch your order the next working day by Royal Mail 1st Class Post (for parcels under 2kg) or by 24 hour courier service (for parcels over 2kg). Therefore, you will usually receive your order within 2 working days.
Very rarely, we may not be able to dispatch until the following working day. We try to hold stock of every product but don't have infinite space so occasionally we will need to order one or two items. Even in this situation, we aim to deliver your order within 3 working days of placing it.
Customers in Northern Ireland, the Channel Islands, the Isle of Man, the Scilly Isles and Scottish Islands (and any other similar locations) should allow an extra day or two for delivery.
Rest of Europe and World: we aim to deliver your order within 1 week of placing it.
Please open and inspect your order as soon as you can. We reserve the right to refuse any claims for damage or shortage if we have not been notified within 10 days of receipt.
Please note that we cannot be held liable for any delays incurred in transit after your order has left our premises. It is a fact of life that parcels get held up in the post sometimes and may arrive a day or two later than anticipated. Fortunately, in our experience, this is not a common occurrance.
If you require an express or guaranteed delivery, please contact us directly. If we can help, we will.
For orders to the UK Mainland, Anglesey and the Isle of Wight postage is FREE for orders over £100. We charge £4.99 for orders under £100.
For orders to the Scottish Islands, Northern Ireland, the Isle of Man and other far flung reaches of the British Isles we charge between £3 and £10 for all orders.
For orders to Channel Islands, Rest of Europe and World, we charge between £9.99 and £19.99 for orders under £200 in value, and £29.99 for orders between £200 and £500. Customers wishing to place larger orders than this should contact us directly.