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Frequently Asked Questions

1. When will I receive my order?
Please see our Delivery Information page.

2. How much P&P will I have to pay?
Please see our Delivery Information page.

3. How do I return something?
Please see our Returns page.

4. Do you offer an express delivery option?
Not through our online system but give us a call and we will usually be able to arrange this.

5. Do you offer trade accounts?
Sorry, we don't offer credit accounts. However, if you are in the building or design trade, we would be delighted to work with you and are happy to discuss your particular requirements.

6. How do I know if a product is in stock?
We work hard to maintain reasonable stock levels of every product you can view on our website. We have large premises so are able to hold considerable quantities of many lines to respond to changing demand. However, if you require a large quantity of any single product, you may want to give us a call to check first.

7. Do your products come with screws and fittings?
Yes! We supply appropriate fittings with every product.

8. What sort of guarantee do you offer?
We guarantee all our products against mechanical defect for 2 years. Due to factors beyond our control (such as weathering, pollution, scratching etc.), we are unable to offer any guarantee on the surface finish of our metal products. The reality is that all metals will tarnish given time and the right set of circumstances. This will rarely affect their operation and can be managed. For more information please consult our Care of Finishes page or give us a call.

9. Can I view your products in "real life"?
Yes. We have had a shop in Edinburgh for over 30 years and you can view all our online products and more in our retail showroom in the city centre

10. Are you the same as Edina Lock & Key Co. Ltd.?
Yes and no... inbrass.co.uk is the online trading name of Edina Lock & Key Co. Ltd. When we started selling online in 2001, we soon discovered that we needed a more easily memorable name for our website. We operate from the same premises and utilise the same stock.