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Inbrass.co.uk: Help

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This page is designed to provide you with useful information on How To Order, Postage & Packing charges, Delivery Times, Returns and Cancellations. Please scroll down to see all sections.

We are completely dedicated to your satisfaction and are here to help whenever we can. If you have any questions about our products or services, please do not hesitate to contact us.

inbrass.co.uk, 10-12 Brandon Terrace, Edinburgh, EH3 5EA, U.K.

Phone: 0131 623 5577
Fax: 0131 557 5433
Email: sales@inbrass.co.uk
How To Order
Simply browse our store, and add any items that you wish to buy into the shopping basket. Many of our products have several variations in size or finish - please click on the drop-down boxes to see all options. After you have finished your selection, click on the 'Go to Checkout' icon and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard and Maestro. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, over the Internet via our secure server or via PayPal (please note that payments made through PayPal will be charged at the time of order).

Very rarely, goods may be priced or described incorrectly. In such cases, we will always contact you to advise you of the change and give you the option to cancel if such changes are unacceptable.
Postage & Packing
UK Mainland
Our P&P charges are determined on a calculation of weight and value and are priced between £3 and £7 for orders under £100 (including VAT). For orders over £100 (including VAT), delivery is FREE.

Scottish Islands, Northern Ireland, Isle of Man & Channel Islands
Our P&P charges are determined on a calculation of weight and value and are priced between £5 and £10 for all orders.

Overseas customers should contact our sales team for shipping information.
Delivery Times
UK Mainland: We aim to deliver your order in 2-3 working days.
Scottish Islands, Northern Ireland, Isle of Man & Channel Islands: We aim to deliver your order in 4-5 working days.

For parcels under 2kg of weight we use Royal Mail 1st Class post. For expensive and/or heavier parcels we use FedEx courier service. Please try to ensure that someone is available to take delivery of your order - most parcels will not fit through your letterbox. We will send you an email notification on the day your parcel is dispatched - you will usually receive it the following working day.

Please allow extra time for your order to reach you during holiday periods and periods of industrial action.

What to do if your order is delayed:
- Up to 3 days late: Please be patient - your order is probably on its way to you and may have been held up in the post.
- Up to 6 days late: Please contact us - we will try to track your parcel.
- Up to 10 days late: If your order has not reached you by this time then it is possible that it has been lost. Please contact us and we will offer you the choice to cancel or re-send. It should be noted that this is extremely rare.
Back Orders
We have thousands of stock lines and, occasionally, items may be out of stock. Where this is the case, we will contact you as soon as possible to offer a choice of solutions, one of which will always be the option to cancel.
V.A.T.
For orders made from the UK or the European Union, 17.5% VAT is added. All prices are shown inclusive of VAT.
Credit Card Security
When your order is placed at our website, your credit/debit card number is encrypted using 128 bit encryption - this is the highest level of encryption. None of your details are held in clear text on any web site. If you would prefer not to send your details over the internet, you may call us on 0131 623 5577 to place your order.
Cancelling An Order
If you wish to cancel an order, please contact us as soon as possible by phone or email. We regret that, once an order has been despatched, it cannot be cancelled without incurring postage charges.
Privacy Policy
INBRASS do not disclose buyers' information to third parties.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store your details if you select the 'Remember Me' Option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Please call us on 0131 623 5577 before returning any products to us - often we can solve any problems over the 'phone without the need to return your item.

Unwanted goods - you can return any goods which you are not entirely happy with for a full product refund - all we ask is that the item is re-saleable. Usually, you will have to pay all postage costs.

Specials - items which are made to order or specially ordered (which we do not stock) are non-returnable. You will be advised of this when you place your order.

Damaged goods - damaged goods may be returned for a full refund or exchange including postage costs.

Please return items by Royal Mail 2nd Class Recorded service. We cannot guarantee to refund the full postage cost of items returned by 1st Class or Special Delivery, except with prior consent from us.

This does not affect your statutory rights.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


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inbrass.co.uk, 10-12 Brandon Terrace, Edinburgh, EH3 5EA